Wrong Approach

Nini, one of the Marketing Assistants from BDO SM Dasmarinas, was assigned to convert some of the branches of Equitable PCI Branch in the Makati Area. She left the SM Dasmarinas branch last summer. She is yet to come back in the branch but she calls occasionally to say her HIs and HELLOs.

Due to the quick transfers of branch personnel in BDO SM Dasmarinas, we had new Tellers, Accounting Assistants and Officers. One of the officers was Sir Dennis, the new Branch Assistant Manager.

Nini called up one day and the phone was answered by Sir Dennis, “BDO, How may I help you?”

Nini asked, “Good afternoon, sir, pwede kay Ms. Chona (Marketing Officer)?”

Sir Dennis answered, “Naka-lunch break s’ya eh.”

Nini, being herself, asked, “Ah! Ay ano ka nga pala d’yan?”

Sir Dennis, wondering who he is talking to, answered, “Assistant Branch Manager. Who’s on the line?”

Nini hesitated and immediately answered, “Uhmm, si Kristel po, aaamm, client ako ni Ms. Chona. Sige po pakisabi na lang po tumawag yung client n’ya. Thanks!” and she immediately put the phone down.

Later that afternoon, Chona received a text message: Ms Cho, 2mawag me knina sa branch. Denis raw ung nksagot. Tnanong ko kung cno sya. Branch Assistant Mgr pala! Pag tinanong ka sabihin mo client ako, h? Tnx.

Chona was approached by Sir Dennis, “Ms. Chona, may tumawag kanina, Kristel daw. Teller ba natin ‘yun dito dati?”

Chona then answered, “Ah, hindi client ko ‘yun. Thank you sir.”