Can I Talk to Your Boss?
Francis Pizarro was one of my colleagues back in my BPI Bancassurance days. One time, he asked me, “Shet, Orlee, may kliyente ako gustong makausap yung boss ko, mukhang magrereklamo. Kausapin mo naman?”
“Ha!?” I, hesitated, “Baket ako? Dapat kay Sir Peter.”
“Eh magsusumbong lang eh, kunyari ikaw boss ko,” he begged.
“Tignan natin, Kiko. Sige ipasa mo,” I asked him to transfer it to my line.
After two rings I answered my phone, “BPI Bancassurance, how may I help you?”
“Hello, Sir?” the guy asked.
“Yes, sir,” I answered.
“Sino po ito?” he then asked.
“Si Orlee po ito, Sir.”
“Sir Orlee, i-re-report ko lang po si Francis Pizarro, medyo napakatagal po ng process ng issuance ng policy eh,” he reported.
“Ah ganun po ba, Sir? Ah eh. Oo nga sir eh. Pasensya na po,” I answered.
“Sir?” he asked, “Matanong ko lang po. Ano po ba tayo ni Francis?”
“Ah, sir, amm, kasamahan ko po si Francis dito,” I answered.
The client erupted.