Call Center Anecdote

 Mico, our friend that we recently visited in Bacolod who is also a call center manager, told us a story of one of his staff:

 

Caller: I have a problem with my computer screen.

Agent: Yes, sir. What’s the problem?

Caller: The screen seems to be upside down.

Agent: First thing, sir: What is the brand of your computer?

Caller: DY.

Agent: DY? Sir, you mean Dell?

Caller: No, it’s DY.

Agent: (Realized that the client was talking about an upside down…) You mean HP? sir?